Employees are the backbone of any organization. They give the organization a chance to survive in an extremely competitive business environment. And so, taking care of and nourishing them is of the utmost importance for the management. If organizations fail to treat them properly, they will soon find themselves decaying.
Happy customers? It's impossible even to imagine that an employee with low morale and self esteem will produce exceptional products or will deliver satisfactory service to the customers. Unhappy employees can never create happy customers for organizations. There are numerous examples where organizations failed to live longer only because they failed to understand the true essence of employees, ignored their importance, and took them for granted. It's true that customers are extremely important for an organization, but often organizations forget that employees are the foundation on which organizations are built. Simply setting up a new customer-care system won't improve customer experience in the firm if its employees are not adequately trained. Ignoring them can produce fatal results for organizations. Gone are the days when people used to consider a job as a career. Those days, employees and employers used to take care of each other, compliment each other and develop a sense of respect, trust and mutual loyalty towards each other. Now, because of various reasons and circumstances like downsizing, re-engineering and other cost-cutting methods, the era of loyalty and trust no longer exists. The employees of today's generation love to take charge of their own career goals. They are no longer interested in working for 80 hours a week, and further, sacrificing their personal time and health for the organizations, which may ask them to leave the next month.
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